Exchange Policy

We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we’ve made the exchange process super easy for you.

Domestic Orders: All products purchased from www.twjonline.com can be exchanged within 10 days of the delivery date, no questions asked!

Simply notify us of your exchange intention within 3 days of delivery by filling out the Complaint/Inquiry form.

We offer FREE pickup for customers who opt for the online exchange process. The online exchange process on average takes 7-10 working days.

A product is viable for an exchange as long as the:

Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase.
Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.
However, we will be unable to process your exchange request if:

The exchange request is made outside the specified time frame (within 10 days of delivery).
Product is damaged because of use or has been tampered with.
Anything is missing from the package including price tags, labels, original packing, and order invoice.
Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
Fragrance & Jewelry products are not eligible for return or exchange.
TWJ ONLINE doesn’t take responsibility for items purchased from any unauthorized sellers/individuals. Only shop authentic products from our official website www.twjonline.com (all orders placed at www.twjonline.com are delivered in the original TWJ ONLINE flyer/box).

International Orders: We try our absolute best to furnish you with as much information as possible to ensure that you are completely comfortable when placing your order.

Currently, we do not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item, please register your complaint by filling out the Complaint/Inquiry form or you may call us at 252 489-8724 for inquiry.

International orders are delivered in a box wrapped with the www.twjonline.com logo tape. We will not entertain any complaint where the customer hasn’t received the order in the original flyer/tape.

Refund Policy:

www.twjonline.com does not offer a “cash refund.”

However, there are specific cases where a refund is allowed. Refunds may only be issued on credit/debit card orders when the customer cancels the order before www.twjonline.com starts processing the shipment.

OR

If an article is found to be defective during quality control and being the only piece available, gets removed from the order.

A refund will approximately take up to 14 days to reflect in your account.

Order Cancellation:

Customers may cancel the order at any time before the order has been processed. www.twjonline.com has the right to cancel orders for reasons such as an item being out of stock, pricing errors, article found defective in quality control, or the credit/debit card payment being declined by the issuing financial institution.

For further assistance, you can contact our customer service department by emailing us at support@twjonline.com or you can call us at 252 489-8724.